FAQ's

A hookah, also known as a shisha is a smoking device used to heat & vaporize flavoured tobacco, tobacco and sometimes cannabis & hashish. The smoke is passed through a water basin, usually glass before inhalation.

Hooka
Hubbly Bubbly
Hukka
Nargile
argileh
Arguile
Sheesha
Shisha
Smoking Pipe
Water Pipe
Goza

Al Fakher tobacco is the most recognized brand of hookah tobacco world wide. Al Fakher shisha offers mostly traditional flavors that reflect their traditional roots. Al Fakher hookah tobacco is manufactured in Dubai and distributed around the world in 500g cartons, 250 gram tubs and 1 Kilogram tubs for use in retail tobacco stores as well as hookah cafes. Al Fakher offers a balance of value and quality which gives this brand of hookah tobacco a big advantage in commercial settings.  

Khalil Mamoon Hookahs are famous for their authentic and artful designs, large hoses, and wide interior tubing and hose ports that allow for excellent air-flow. Purchasing a Khalil Mamooh hookahs will ensure that your hookahs last for years. You will puff the biggest clouds you have ever seen.


No, we can't see your credit card information. All we see is the last 4 digits for referencing for example when we issue a refund to make sure it is the right card.

We can definitely price match any item on our store excluding tobacco products. Use our contact page or email us with the item you wish to purchase and a link where you see it cheaper.

Contact sales@hookain.com.au

Yes you can, however we will need some further verification where billing address and shipping address don't match. We will contact you for further information and proof of ID. If after 3 attempts we fail to reach you, the order will be refunded to the original payment method.

Shipping

You can contact us via social media, a contact form or send us an email at sales@hookain.com.au

We currently ship to Australia, New Zealand and to the USA.

Melbourne:
Can take up to 6 business days.

Eligible Melbourne customers can receive same day Express delivery. If you are eligible the option will be displayed in the shipping section of your order. 

If you live in melbourne and don't qualify for same day Express delivery. You can reach out to us and make a booking on 0400 340 025

Rest of Australia: 
Delivery can take up to 10 business days.

USA:

Delivery can take up to 20 days.

More info about same day express.

You will always be updated via email/sms with your tracking details. If you can't find your tracking number you can log into your account, click on your order and see your tracking number. Alternatively click here to track.

Orders are packed and ready to go by the next business day.

Same day Local express delivery is usually packed within two hours of when your order is placed and dispatched accordingly.  

Returns and exchanges

Due to hygiene regulations we can NOT accept any returns/ exchanges for any used hookah products such has hookah pipes, hose, disposables/plastics. If there are any quality issues or damages in transit. You Can reach out to us at sales@hookain.com.au 

Once you have contacted us and we have opened a ticket for your order we will advise you on how to make your return pending our decision to accept your return.

Damage caused by accident, misuse or negligence.
No longer want the products or just do not like them, or found that goods are the wrong size or colour. 
Able to purchase the same of similar products elsewhere for a cheaper price. 
Any defect drawn to customer’s attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty.

Refunds will only be issued within 30 days and only where the goods are shown to be faulty. Please contact us at sales@hookain.com.au Before sending the parcel back and we will arrange to refund your payment After inspection of the goods. However the original freight and the cost of sending the goods back will have to be paid by customer and is not refundable. 

We will happily exchange your product within 7 days of original purchase, for goods to the same value, provided products are returned to us in the original condition and able to resell. You may exchange for higher priced items by paying the balance however we are unable to refund if you choose a cheaper item. There will be a delivery charge on the exchange. To arrange an exchange, please contact us first at sales@hookain.com.au